Trust & safety

Pooq is built so that clients and providers can work together with confidence.

For clients

Verified providers. Providers submit their profile and documents and are reviewed by our team before they appear in search.
Real reviews. Ratings come only from completed jobs.
Stay in the app. Chat and call in Pooq without sharing your phone number, and keep communication and payments on Pooq so we can help.
Clear pricing. Applicable fees are shown before you confirm a booking.

For providers

Respect is required. Harassment, hate speech, fraud and illegal activity are not allowed.
Block and report. Block or report any member who makes you uncomfortable.
Fair dispute handling. Our team reviews every case before taking action.

Report a problem

Report a member or open a dispute from the app at any time. Our team reviews every case and can warn, suspend or remove accounts that break the rules.