Privacy Policy
1. Introduction
Pooq Media ("Pooq", "we", "us") connects people who need services with trusted local service providers. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
2. Information we collect
- Account information: name, email address, phone number, profile photo and the role you choose (client or service provider).
- Provider information: professional title, skills, portfolio, pricing, service area and verification documents.
- Activity information: job posts, proposals, bookings, contracts, reviews and messages exchanged on Pooq.
- Device and usage information: device type, app version, crash reports and approximate location when you allow it.
3. How we use your information
- To create and manage your account and show your profile to other members.
- To match clients with providers and process bookings and contracts.
- To verify providers and keep the community safe.
- To send notifications, support replies and important service announcements.
- To improve Pooq and prevent fraud and abuse.
4. How information is shared
We share information only as needed to run the service: with the other party to a job or booking, with service vendors that host our infrastructure and send notifications, and with authorities when required by law. We do not sell your personal information.
5. Data retention
We keep your information while your account is active and as long as needed to meet legal obligations or resolve disputes. You can ask us to delete your account at any time.
6. Your choices and rights
You can update your profile, block or mute other members, and control notifications from within the app. You may request access to, correction of, or deletion of your personal data by contacting us.
7. Security
We use industry-standard safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
8. Children
Pooq is not intended for people under 18, and we do not knowingly collect information from them.
9. Changes to this policy
We may update this policy from time to time. When we do, we will update the date at the top of this page.
10. Contact us
Questions about this policy? Contact us using the details on our website.